Frequently asked question
1
Our products are formulated and packaged at our manufacturing facilities in Lahore & Chichawatni, Pakistan.
2
We’re currently shipping in Pakistan only. For international orders, you can contact us via email at info@goldenpearl.com.pk
3
Our delivery time nationwide is 3-5 working days. Please make sure that complete address and active mobile number is mentioned with the order to help the delivery on time (incomplete information may result in a delay or a returned order).
4
To place an order follow these steps: – Add your desired item(s) to cart – Click “Proceed to Checkout” – Enter Billing Details – Click “Place Order”
5
We’re providing Cash on Delivery (COD) only.
6
You will receive the confirmation and order shipment details via email on the provided ID. Also, kindly check “Spam” folder or “Promotions” tab in your email, as sometimes the emails may get delivered in these sections.
7
Yes, you can request to cancel your order if it has not been dispatched from our warehouse. Please contact us at (042) 35142073 for further inquiries.
8
Your order cannot be modified, however, you can request to cancel it before it leaves the warehouse and place a new order with required items. Please contact us at (042) 35142073 for further inquiries.
9
We charge Rs.200/- for nationwide orders and provide free shipping for orders worth Rs.2000/- and above.
10
Please click here to refer to our Return & Replacement Policy.
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