Help Center

Please use the below form. You can also call customer service on+92 309 5531553

Product Related FAQs

Each product page includes detailed information about its ingredients and recommended skin types. You can also use our Skin Type(linked here)to find personalized recommendations.

No! We don't offer sample packs for our items. You can try our Trial Packs.

Shipping & Delivery FAQs

Standard delivery takes 3–7 business days all over Pakistan.

Yes, we ship worldwide. You can send us an email at dubai@goldenpearl.com.pk for International Inquires.

Yes, once your order ships, you’ll receive an Email with a tracking link to monitor its progress.

Returns & Refunds FAQs

We only accept returns or replacements if the received item is damaged or incorrectly delivered. Claims must be made within 24 hours of the delivery date through call, WhatsApp, or email. Any claim submitted after 24 hours will not be accepted.

Phone: 04235142073
WhatsApp: 03095531553
Email: csr@goldenpearl.com.pk

The claimed product must remain sealed, unused, and in its original packaging and condition. Once the returned product is received and inspected by our Quality Assurance team, a replacement will be issued after successful evaluation of the product condition.

Original shipping charges are non-refundable unless the return was due to our error (e.g., wrong item sent).

Payment & safety FAQs

We accept major credit/debit cards (Visa, Mastercard, Easypaisa, JazzCash), and also offer bank transfers and installment plans.

Yes, we use industry-standard SSL encryption to protect your personal and financial data during transactions.

Orders can only be canceled or modified if they haven’t been shipped yet. Contact customer support immediately with your order number to check availability.

General FAQs

Yes, we frequently run sales, and seasonal promotions, Follow us on social media, and Sign up for our newsletter to stay updated!

Ingredient lists are provided on each product’s detail page under the “Ingredients” tab.

Reach out to our Customer Support team via email at csr@goldenpearlcosmetics.com.pk or call us at +92 309 5531553 during business hours.