Frequently asked question
1
Where are your products manufactured?
Our products are formulated and packaged at our manufacturing facilities in Lahore & Chichawatni, Pakistan.
2
Do you provide international shipping?
We’re currently shipping in Pakistan only. For international orders, you can contact us via email at info@goldenpearl.com.pk
3
How long do you take to deliver an order?
Our delivery time nationwide is 3-5 working days. Please make sure that complete address and active mobile number is mentioned with the order to help the delivery on time (incomplete information may result in a delay or a returned order).
4
How can I place an order on your website?
To place an order follow these steps:
– Add your desired item(s) to cart
– Click “Proceed to Checkout”
– Enter Billing Details
– Click “Place Order”
5
What are the payment methods/options available?
We’re providing Cash on Delivery (COD) only.
6
How can I get to know the confirmation status of my order?
You will receive the confirmation and order shipment details via email on the provided ID. Also, kindly check “Spam” folder or “Promotions” tab in your email, as sometimes the emails may get delivered in these sections.
7
Can I cancel my order?
Yes, you can request to cancel your order if it has not been dispatched from our warehouse. Please contact us at (042) 35142073 for further inquiries.
8
Can I make changes to my order after placing?
Your order cannot be modified, however, you can request to cancel it before it leaves the warehouse and place a new order with required items. Please contact us at (042) 35142073 for further inquiries.
9
What are your delivery charges?
We charge Rs.200/- for nationwide orders and provide free shipping for orders worth Rs.2000/- and above.
10
What is your Return & Replacement Policy?
Please click here to refer to our Return & Replacement Policy.